Lightweight knee brace

SHIPPING INFO

Products ordered at FREETOO will be shipped from Amazon warehouse if you're located in the US, Europe or Japan, other countries are open with shipping either from Amazon warehouse or China depending on its location.

You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.

RETURN POLICY

Warranty and Returns

At FREETOO, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at: support@freetoo.com

Our Solutions

1. FREETOO’s Responsibility

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price you pay or resend for free a replacement at our expense. This solution is only when FREETOO is responsible for shipping the wrong item/ size.

2. Customer's Responsibility

Incorrect order (size of item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.

Satisfaction Guarantee

Your satisfaction is our priority!

If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.

Additional Notes about Warranty

All returns must first be approved by our customer service team.

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

We do not accept returns on bras or discounted items, unless a customer received a wrong item or the item was faulty.

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours

Credit card refunds: Between 7-14 business days

Please contact our Support Center (support@freetoo.com) for further help. We will do our very best to help you and reply to all messages within 24 hours.